Frequently Asked Questions

Need help? We’ve gathered answers to the most common questions from our customers.

Products

1. How long do press-on nails last?

  • With jelly tabs (free in your kit), you’ll get 1–3 days of comfy wear.
  • With Eco Peel Glue, enjoy a seamless hold for 7–10 days, still gentle to remove.
  • With the included Semi-Solid Glue (tube style), expect a salon-level hold that lasts up to 3 weeks.
  • Want max staying power? Go for Ultra Hold Glue, locking in for 21+ days.

2. Can I reuse the nails?

Yes — but it depends on the adhesive you choose:

  • Jelly Tabs & Eco Peel Glue → Nails stay intact, fully reusable.
  • Semi-Solid & Ultra Hold Glues → Super strong grip means nails won’t be reusable after removal.

3. Will they damage my natural nails?

Not if you remove them the right way!

  • Jelly Tabs & Eco Peel Glue → Damage-free, just peel off gently.
  • Semi-Solid Glue & Ultra Hold Glue → Both always come with an eco remover in the kit for safe soak-off. Never force it — just soak, lift, and your natural nails will stay healthy.

(P.S. Even your free starter kit includes Semi-Solid Glue (tube style) + eco remover, so you’re covered from day one!)

4. What items come with my purchase?

Every set includes a tool kit:

  • Jelly tabs
  • Semi-Solid Glue and Remover (tube style)
  • Cuticle stick
  • Nail file
  • Alcohol wipe
    ✨ Plus, a little LUNE-style surprise gift (because we love making you smile!).

Adhesives

1. How do I know which adhesive to use?

We made you a super helpful Adhesive Guide — because tabs, peel glue, semi-solid glue and liquid glue shouldn't be a guessing game.

2. Is the glue really necessary?

  • Jelly Tabs (included free): Great for 1–3 days of easy, peel-off wear.
  • Semi-Solid Glue (tube style) (also free in your starter kit): Lasts up to 3 weeks with salon-level hold.
  • Eco Peel Glue (sold separately): Perfect in-between choice — 7–10 days of wear, and it lifts off in one clean sheet.
  • Ultra Hold Glue (sold separately): For pros or maximum staying power, lasting 21+ days.

3. How do I remove them without drama?

Soak. Don’t yank. Our how-to page has the full tea.

4. Do I need remover?

  • Jelly tabs & Eco Peel Glue: No remover needed — just peel off gently.
  • Semi-Solid & Ultra Hold Kits: Yes, but don’t worry — each kit comes with its own eco-friendly remover for safe soak-off.

Add-Ons

1. What’s the deal with the freebies?

Every nail set comes with a free starter tool kit — jelly tabs, Semi-Solid Glue (tube style), eco remover, cuticle stick, nail file, and alcohol wipe. Basically, everything you need to get started right away. ✨

2. What’s your return policy?

We accept returns on unused, unopened sets within 14 days. If something’s not right, reach out and we’ll take care of you. 💌

3. Do you offer foot or kids’ nails?

Not yet! We’re focused on getting your press-on manicures just right first. But stay tuned — new shapes and sizes are always in the works. 👀

4. Are your adhesives safe and eco-friendly?

Yes! Our formulas are low-odor and designed to be gentle on your natural nails. Eco Peel Glue and our removers are especially formulated to minimize damage and irritation.

🔸 Still stuck?

Q: I need help but I’m shy.
A: Email us! We’re lovely, promise: hello@lunenail.com
(No bots. No hold music. Just humans who know nails.)